Privacy Policy

1. Information Collection

We collect the following information to provide our services:

• Personal information: Name, first name, email, phone, address
• Payment information: Credit card data via Stripe (secured)
• Equipment information: Photos, descriptions, location
• Usage data: Rental history, preferences
• Technical information: IP address, cookies, browsing data

2. Information Usage

Your information is used to:

• Facilitate transactions between owners and renters
• Improve our services and user experience
• Ensure platform security
• Contact you regarding your rentals
• Comply with our legal obligations

3. Information Sharing

We never sell your personal data. Sharing is limited to:

• Service providers: Stripe (payments), AWS (hosting)
• Legal authorities: Upon legal request or to prevent fraud
• Other users: Basic information for transactions
• Trusted partners: With your explicit consent

4. Data Security

We protect your data with the following measures:

• SSL/TLS encryption for all transmissions
• Secure storage on certified AWS servers
• Restricted access to personal data
• Continuous monitoring of security systems
• Regular and secure backups

5. Your Rights

In accordance with Canadian laws, you have the right to:

• Access: Consult your personal data
• Rectification: Correct inaccurate information
• Deletion: Request deletion of your data
• Portability: Retrieve your data in a standard format
• Objection: Object to the processing of your data

6. Data Retention

We retain your data for the following periods:

• Active account: Until account deletion
• Payment data: 7 years (legal obligation)
• Rental history: 5 years
• Browsing data: Maximum 2 years
• Inactive accounts: Deletion after 3 years of inactivity

7. Cookies and Similar Technologies

We use cookies to improve your experience:

• Essential cookies: Platform functionality
• Analytics cookies: Understand site usage
• Preference cookies: Remember your choices
• Security cookies: Protection against fraud

8. International Data Transfers

Your data may be transferred and stored on servers located outside of Canada. We ensure that these transfers are carried out in accordance with Canadian data protection laws and that appropriate security measures are in place.

9. Changes to This Policy

We may modify this privacy policy at any time. Significant changes will be communicated by email or notification on the Platform. We encourage you to review this page regularly to stay informed of our practices.

The "Last updated" date at the top of this page indicates when this policy was last revised.

10. Children's Privacy

Our service is not intended for persons under 18 years of age. We do not knowingly collect personal information from minors. If we learn that a minor has provided us with personal information, we will delete such information from our servers as soon as possible.

11. Links to Third-Party Sites

Our Platform may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to read the privacy policies of any site you visit.

12. Payment Security

All payments are processed by Stripe, a PCI-DSS Level 1 certified payment processor. LOCAM never stores your complete credit card information. Only information necessary to facilitate transactions is securely transmitted to Stripe.

• SSL/TLS encryption for all transactions
• PCI-DSS compliance for card data security
• 3D Secure authentication for significant transactions

13. Location Data

To improve your experience, we may collect and use location data. This data is used to:

• Display equipment near your location
• Calculate distances for searches
• Facilitate transactions between nearby users

You can disable access to your location at any time in your device or browser settings.

14. Marketing Communications

With your consent, we may send you marketing communications regarding our services, promotions, and news. You can unsubscribe at any time by clicking the unsubscribe link in our emails or by modifying your preferences in your account.

15. Contact and Complaints

To exercise your rights, ask questions, or file a complaint regarding the processing of your personal data, please contact us:

You also have the right to file a complaint with the Privacy Commissioner of Canada if you believe your rights have been violated.

16. Governing Law

This privacy policy is governed by Canadian data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial laws in Quebec. Any dispute will be subject to the exclusive jurisdiction of the courts of Quebec, Canada.