Question 1

What is Locam ?

Accepted Answer

LOCAM, operated by KABATIS, lets individuals and professionals offer audiovisual equipment for rental or sale. Rentals have a booking flow; sales use direct contact with the seller.

Question 2

How does equipment rental work ?

Accepted Answer

Choose equipment and dates, then follow the available booking steps. Where online payment is available, Stripe processes it on the owner’s connected account. Check the status in your bookings afterwards.

Question 3

What types of equipment can I rent ?

Accepted Answer

You can rent all types of audiovisual equipment: cameras, microphones, lighting, accessories, drones, and much more. Each listing is published by its owner, who is responsible for its description and the condition of the equipment.

Question 4

Is the platform secure ?

Accepted Answer

Stripe processes card details; LOCAM does not store the full card number. Connections use HTTPS. Public listings, messages and contact details needed for transactions may be visible to other users. Review the privacy policy and avoid sharing unnecessary sensitive information.

Question 5

Is there insurance for equipment ?

Accepted Answer

LOCAM does not provide rental insurance. Before booking, check the available coverage, rental conditions and each party’s responsibilities for damage or theft with the equipment owner.

Question 6

How do I create an account ?

Accepted Answer

Open Sign Up, complete the form and follow the instructions. For email and password sign-up, enter the six-digit code sent to your email address. Use the resend option if needed.

Question 7

How do I modify my profile ?

Accepted Answer

From your dashboard, open account settings to edit your information, photo and available preferences.

Question 8

How do I delete my account ?

Accepted Answer

Email info@kabatis.com to request account closure. Some transaction or dispute records may need to be retained. Account closure does not replace subscription cancellation or handling an ongoing booking.

Question 9

How do I reset my password ?

Accepted Answer

Click 'Forgot Password' on the login page. Enter your email and follow the instructions sent by email to create a new password.

Question 10

How do I verify my account ?

Accepted Answer

Email verification uses the code sent to your address. For LOCAM identity verification, open Verification in your dashboard and submit the requested documents; an administrator reviews the request. Stripe separately performs checks needed for owners receiving payments. No badge guarantees a transaction.

Question 11

What are the plan limits?

Accepted Answer

Equipment quotas and features depend on the plan shown in your account and on Pricing. Bulk import is available from Pro. Downgrading can hide listings above the new limit; it does not automatically delete them.

Question 12

How do I manage my subscription?

Accepted Answer

In Finance, open Stripe billing management to view your subscription options. Subscription cancellation is separate from cancelling a rental or closing your account. If the option you need is missing, email info@kabatis.com; your statutory rights continue to apply.

Question 13

How do I rent equipment ?

Accepted Answer

Find equipment, choose dates and follow the displayed steps. If online payment is offered, complete the Stripe flow, then check your booking status. Returning to LOCAM after payment does not by itself confirm a booking.

Question 14

How do I list my equipment ?

Accepted Answer

Add equipment from your dashboard and choose rental or sale. Enter its condition, photos and price, then use the available save and publish actions. Your plan limits and required fields apply.

Question 15

What if the equipment is damaged ?

Accepted Answer

Contact the equipment owner immediately and document the damage with photos. The terms agreed with the owner and any applicable coverage determine how the damage is handled. LOCAM does not provide insurance; support can help with use of the platform.

Question 16

How do I cancel a booking ?

Accepted Answer

Open the booking and review the available terms and actions. Check the consequences before confirming cancellation. If no action is available or the rental has started, contact the owner and support. Commercial terms do not limit your statutory rights.

Question 17

What if the equipment doesn't work ?

Accepted Answer

Notify the owner through messaging and document the issue. For a LOCAM problem, use a ticket if your plan allows it or email info@kabatis.com. Handling damage depends on the facts, agreed terms and applicable law.

Question 18

How do I buy equipment?

Accepted Answer

On a sale listing, use Contact seller. The form’s contact details and message are sent to the seller. Arrange payment and equipment delivery directly; LOCAM does not provide sale checkout.

Question 19

What payment methods do you accept ?

Accepted Answer

Where online rental payment is offered, available payment methods are displayed in the Stripe flow. Equipment sales use direct contact: LOCAM does not process their payment.

Question 20

How do platform fees work ?

Accepted Answer

For an online rental payment, Stripe processes payment on the owner’s connected account. LOCAM may collect a commission from that payment. Review the amount and breakdown shown for the booking and in Finance.

Question 21

When will I receive my refund ?

Accepted Answer

First check your booking and refund status. A refund may require review and Stripe processing; its appearance on your statement also depends on your bank. Contact support if the status remains unclear.

Question 22

How does billing work ?

Accepted Answer

Online rental payment details are available in the dashboard. Finance also provides available subscription invoices and access to the Stripe billing management portal.

Question 23

Are there hidden fees ?

Accepted Answer

Check the amount, fees and taxes presented before confirming. LOCAM’s rental commission is deducted from the owner’s payment. Terms for a direct-contact sale are agreed with the seller.

Question 24

How does the cancellation and refund policy work ?

Accepted Answer

The terms presented for your booking explain cancellation and refund options. Review them before confirming and keep your confirmation. Your statutory rights continue to apply.

Question 25

What are the cancellation deadlines ?

Accepted Answer

Review the deadlines and actions shown for your booking. If online cancellation is unavailable, contact the owner and support. The absence of a button does not exclude your statutory rights.

Question 26

Are platform fees refunded?

Accepted Answer

Refunds of fees depend on the booking’s applicable terms and your statutory rights. Review the refund breakdown before confirming the action; contact support if you disagree.

Question 27

What happens if the owner cancels my booking ?

Accepted Answer

Check the booking status and contact the owner. If the agreed service cannot be provided, request the applicable refund through the available actions or support. Statutory rights continue to apply.

Question 28

How long does it take to receive a refund ?

Accepted Answer

No single bank posting time can be guaranteed. The status available in the booking distinguishes a pending request from a processed refund. Contact support about processing problems and your bank about statement posting.

Question 29

The site won't load, what should I do ?

Accepted Answer

Check your connection, then reload the page. Try another browser if needed. If the issue persists, email info@kabatis.com with the page address and error message, without passwords or card details.

Question 30

I don't receive confirmation emails

Accepted Answer

Check spam and the email address you entered. For email verification, use the resend-code option when offered. If the issue persists, email info@kabatis.com without sharing your password.

Question 31

How do I report a bug ?

Accepted Answer

Describe the steps, affected page and error message in a Support ticket if your plan allows it, or email info@kabatis.com. Do not include secrets or card details.

Question 32

How do I contact technical support ?

Accepted Answer

Active paid plans from Starter allow ticket creation in Support. You can follow replies there; existing tickets remain accessible after returning to the free plan. Without ticket or account access, contact KABATIS at info@kabatis.com. No fixed response time is guaranteed.

Help & Support

Browse by category

General Questions

Account and Profile

Equipment and Rental

Payments and Billing

Technical Issues

Need additional help?